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Conflict Management
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| Level: |
Level 2 |
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| Awarding Body: |
OCNNI |
| Length: |
20 hours |
| Entry Requirements: |
None
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| Breif Outline of Course Content: |
- Managing personal reactions to conflict.
- How to analyse conflict.
- How to address conflictual issues constructively, thereby producing positive outcomes.
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| Course Description: |
Conflict happens all around us and in all parts of our lives – in personal relationships, in families, in our workplaces, in our neighbourhoods and in our communities. Learning to manage conflict more effectively is one of the most useful life skills that any of us can acquire.
Because of strong tendencies towards either fight or flight, conflict in groups is often poorly handled. Conflict managed well can lead to strengthened relationships and an increased willingness and confidence to work co-operatively.
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| Who is it for? |
Conflict Management has universal relevance but maybe of particular use to leaders in the social economy; community relations workers; community development workers; workers in statutory organisations who interface with the public.
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| Aims: |
- To enable learners to understand their behaviour in conflict situations.
- To learn alternative approaches to managing conflict.
- To increase communication skills.
- Through practice to gain confidence to put alternatives into action.
- To examine how effective conflict management can help build collaboration.
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